Shipments and returns

1.- Totporter.com has contracted with Correos and DHL its delivery system. A service based on the confidence and security that these large international distribution companies provide.

IMPORTANT:
If an anomaly is detected in the reception of the shipment, it must be stated in the signature of the delivery note.
Otherwise Totporter.com is not responsible for such anomaly.

2.- Totporter.com will make changes or refunds, as long as you give prior notice, through email, fax, or phone call to Totporter.com. We will tell you how to proceed with the return.

2.1 The circumstances that may cause a refund are:
- That the product does not meet your expectations, you accept the return or exchange for another product, with the expenses at your expense.
- That the product

is defective. Once checked by Totporter.com, you will receive another one without any cost.
- That the product sent, is different from the one requested. You will receive the correct one without any shipping cost.

IMPORTANT
Totporter.com will not refund the amount or make any return of material until we verify in our facilities the receipt and perfect condition of the article